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The greatest opportunity for improvement & growth: Culture
Every time I read this quote from Patrick Lencioni every cell in my body wants to stand up and cheer! “I am convinced that once organizational health is properly understood and placed into the right...
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Can Great Customer Service Be Taught? …To Anyone?
It’s customer service week!!! Last year I participated in a #PeopleSkills Tweet Chat. At one point in our chat we were debating if Customer Service could be taught. I KNOW that it can! As a high...
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The Enemy Within: Internal Customer Service Impacts Growth
This is the second post in a three part series about customer service. The first post asked the question, “Can great customer service be taught to anyone?” This post examines the need for people at...
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2 Ways to Create Uncommon Customer Service
This week is customer service week! In honor of the big week I introduced a 3-part mini-series of blog posts: The first focused on the external customer and asked the question, “Can great customer...
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The greatest leadership lessons learned – so far…
A few years ago I sat down and made a list of the most important lessons I’d learned in leadership and in life – so far. Recently I found myself wondering about others numero uno leadership lessons, so...
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How Are First Impressions Impacting Your Organization?
A few years ago my husband and I moved to a new city in a new state. Shortly after our move we began visiting churches. (In all of our other moves we visited one church and kept coming back.) This time...
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Why you should hire “Diamonds in the Rough”
For years I’ve been asking executives and hiring managers what their biggest challenge is. At least 90% of the time I get the same answer: “People.” That comment is quickly followed by an explanation...
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The Inspiring STANDS of A Real Leader
For the business, his team and his family Real leaders know that they can’t fight every battle. But their values are crystal clear long before they are faced with critical decisions. So when a...
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